Posting of Inclusion Items

• You are fully responsible for posting your inclusion items to us.

• Should your items go missing in transit, Little Gem’s Resin Company accepts no liability.

• Never send all that you have remaining of your loved one.

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Handmade variations

Each piece is cast by hand, meaning colours and finishes will naturally vary depending on:

• The jewellery setting used.

• The specific inclusion items provided.

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Please note:

• Pale, white, grey, or very fine hair can be difficult to see once cast.

• Dark hair may not be clearly visible if placed against a dark opal or base colour.

• Ashes left in their natural state (without pigments or opals) will appear unique and may differ from examples shown, as ashes vary naturally in colour.

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Ring Sizing Responsibility

• It is your responsibility to ensure your finger is sized correctly.

• When using a belt ring sizer, ensure your hands are at a normal temperature - hot or cold hands can give inaccurate results.

• The sizer must slide comfortably over your knuckle.

• Little Gem’s Resin Company cannot accept responsibility for incorrect sizing provided by the customer.

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Address & Shipping Information

• Orders are shipped to the name and address provided at checkout.

• If you need to change your address after placing your order, please contact us immediately via our contact form or by phone. Do not assume the change has been made until you receive written confirmation from us.

• If you move house without informing us, your parcel may be sent to your original address. In such cases, Little Gem’s Resin Company is not liable for lost parcels.

• We are also not liable for parcels lost by Royal Mail or any other courier service.

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Damage & Repairs

• We are not obliged to refund or repair items that are accidentally damaged. However, we will always do our best to help - please contact us.

• Damage caused by chemicals (e.g., hand sanitiser, perfumes) can create cloudy spots in resin and is not covered under our guarantee.

• If resin damage occurs within the first year through no fault of your own, we will repair it free of charge.

• Resin damage occurring after one year may be repaired for a small fee.

• We are not liable for damage to silver or stone settings; these should be repaired by a jeweller.

• Replacement chains can be purchased separately.

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Inclusion Items Not Received

If we do not receive the required inclusion items within 6 weeks of your order, we reserve the right to:

• Refuse completion of your order.

• Refuse to issue a refund.

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Turnaround Times & Delays

• Estimated turnaround times are provided in each product description.

• These are estimates only and may be affected by delays from third-party suppliers or courier services.

• If an item ordered is out of stock, we will contact you with a variety of options.

• While we make every effort to meet special occasion deadlines, delays can occur, and you accept this risk when placing your order.

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General Terms

• We reserve the right to refuse service to anyone, at any time, for any reason.

• Prices may change at any time without prior notice.

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Returns & refunds

• Due to the personalised nature of our jewellery, we are unable to offer refunds on completed orders. Each piece is custom made using your precious inclusions, making it unique and non-returnable. However, your happiness with your jewellery is very important to me. If you experience any issue with your order, please get in touch within 7 days of receiving your item, and I will do everything I can to resolve the matter quickly and with care.